Service now itsm

[ramkumar7873]

"Requested for" his /her autopopulate reporting manager
Create a string field for contact no. not more than 10 digits
Once you submit this request approval should go to manager, once manager approve the request it should go data base group,
when all members from data base approves it , a task should get created.
Once task is colsed complete, validation mail should go to "reqested for"
If "requested for" rejects the solution the existing task should get reopen and this should go in loop till "requested for" acceptes the task.

Note: fo approval and rejection the button should be present in email body it self.

[Dr Atul G- LNG · Accepted solution]

@ramkumar7873 

It is easy and almost OOTB available. Please check any OOTB SR flow and this can be achievable. 

[ramkumar7873]

Hello Atul Sir,

Im facing an issue on last two point which is listed below:

If "requested for" rejects the solution the existing task should get reopen and this should go in loop till "requested for" acceptes the task.

Note: for approval and rejection the button should be present in email body it self.

Regards,

Ram Kuamr.