Hello All,
I have to open a popup modal in Service operation workspace where on change of Caller a g_modal will open up and it will show CI assigned to that user and in choice and after selection of the CI from the list it should get mapped in the cmdb_ci field of the incident form.
I have achieved 98% of the solution and just 2% is not working which is on selection if the CI it is not getting mapped in the cmdb_ci field.
Client script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var callerId = g_form.getValue('caller_id');
alert("1111");
// Make a GlideAjax call to fetch CI choices based on the caller ID
var ga = new GlideAjax('GetCIsForUser');
ga.addParam('sysparm_name', 'getCIs');
ga.addParam('caller_id', callerId);
ga.getXMLAnswer(function(response) {
try {
alert('Response received:', response);
var ciList = JSON.parse(response);
alert('Parsed CI list:', ciList);
// Clear existing options in CI field
g_form.clearOptions('cmdb_ci');
// Populate CI field with fetched CIs
if (ciList.length > 1) {
// Open a modal dialog with type 'choice' and show options
var fields = [{
type: 'choice',
name: 'cmdb_ci',
label: 'Select Configuration Item',
choices: ciList.map(function(ci) {
return {
value: ci.sys_id,
displayValue: ci.name
};
}),
mandatory: true
}];
alert('Opening modal dialog.');
g_modal.showFields({
title: 'Select Configuration Item',
fields: fields,
buttons: [{
name: 'ok',
label: 'OK',
primary: true,
onClick: function() {
alert("Insice on click");
var selectedCI = g_modal.getValue('cmdb_ci');
if (selectedCI) {
g_form.setValue('cmdb_ci', selectedCI);
}
g_modal.hide();
}
}, {
name: 'cancel',
label: 'Cancel',
onClick: function() {
g_modal.hide();
}
}]
});
} else {
alert('No Configuration Items found for the selected user.');
alert('No Configuration Items found for the selected user.');
}
} catch (e) {
alert('Error:', e);
alert('An error occurred. Please check browser console for details.');
}
});
//Type appropriate comment here, and begin script below
}
Screenshot :
