Service Operations Workspace Admin Center - Form builder not working

[jean-lucchatton]

Hello,

I'm trying to hide/remove the impact section in the incident record.

I've followed the path SOW Configurations > Incident Management > Incident record > Impact > Configure. 
It launches the form builder. From there I see all sections. I've tried to delete the "Business impact" section.

I've changed the application scope and clicked on the trash. The section disappeared without error message but came but a couple second later.

Questions:

1) Is this the correct way to hide this section? Would it be better to only hide it for certain users?

2) If it is the correct way, how to to it?

Thank you

Jean-Luc

[kpudlo]

Hello Jean,

Instead of trying to remove the section directly, a better approach is to hide it using a UI Policy with a script.

You can create a UI Policy on the Incident table and use a script to hide the section.

function onCondition() {

g_form.setSectionDisplay('impact', false);

}