Service Operations Workspace remove worknote from Catalog Task section

[Soeren]

Hey,

is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace?

If I want to configure the form layout and remove the field there, it will disappear on both sides.

Best regards Sören

[Maik Skoddow · Accepted solution]

Hi @Soeren 

in the answer marked as "correct" of the follow similar question you will find the solution: https://community.servicenow.com/community?id=community_question&sys_id=c29196f6db0f1c10f21f5583ca96...

Kind regards
Maik

[Soeren]

Thanks for the link, I didn't find this post myself ^^'

(I just had to create a new section, including the worknotes field and remove the worknotes field from the Catalog Task section. Afterwards I was able to follow the manual in the link you posted)

Should work on my searching skills.

Regards Sören

[OliverDoesereck]

So an update in 2023, Workspaces have Workspace View Rules which can be used to remove the Journal Input Fields

In the Workspace, there are UX Page Properties, in the viewRuleConfigId is the sys_id of the UX View Rule Configuration. Here you find the Workspace View Rules. Just ensure the right View is selected in the View Rule. I had to script it into the field since it wasnt available to select.