Service Operations Workspace (SOW)

[AndrewStreets]

So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper code around it.

How can we make use of Rich Text Editor functionality and yet avoid the behaviour on the Activity Stream?

Thank you 

[Rushi Savarkar]

Hello @AndrewStreets 

Can you please provide screenshots and steps to reproduce this issue?

Also, I found the Servicenow docs link please refer: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-admini...

Below is the property and it should be set to True to avoid any HTML tags within activity stream

https://your_instance.com/sys_properties.do?sys_id=0195d82e0a0a0bb90032f678026a1a98&sysparm_view=&sy...

thanks!