Service Portal comments

[likhitasura]

Could someone please guide me on where the widget determines whether a portal comment is saved as Additional Comments ("comments") or Work Notes ("work_notes")?

I would also like to know which widget configuration or script I should check. Please suggest

[Ankur Bawiskar]

@likhitasura 

which portal page you are referring here?

screenshots please

[likhitasura]

It's in Service Portal

[likhitasura]

[prerna_sh]

Hi @likhitasura 
Please Check out these, I'm not sure if you are looking for the same:
Solved: Re: Service Portal Standard Ticket Page Showing Wo... - ServiceNow Community
Unable to Publish Comments via Service Portal; Only Work Notes Are Saved - Support and Troubleshooti...

If you are looking for something else, please add some screenshot to get the better understanding.

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Thanks,
Prerna