Service Portal - Search Return

[Vasuki]

Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text

"Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" 

As of now we are getting as "Your search - value - did not match any documents"

Please let me know under which form I need to change this.

[Zach Koch]

Just to make sure I understand your requirements, when someone searches the service portal, and no results are found, you want it to say, 

"Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" 

Is that correct?

[Vasuki]

yes you are correct

[Gunjan Kiratkar · Accepted solution]

Hi @Vasuki ,

It is an OOB message. In order to edit this, you need to clone the widget - 'Faceted Search'.

After cloning the widget you can edit the message as per your requirement. Don't forget to use the newly cloned widget in your service portal.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

[David Arbour]

Alternatively, you can just create a record in the sys_ui_message table with a key of "Did you mean" and provide your message there (this key does not exists OOB). That should cause "${Did you mean}" to be replaced with the value you provide in the new sys_ui_message record. This may not be a perfect solution, but it will prevent you from needing to clone the widget.