I have a couple of questions.Does your Service Desk use knowledge articles to know where tickets should be routed? - If yes, how do you go about updating those when they assignment groups change?If multiple assignment groups work...
We do have a "start_date" field available in the system, the requirement here is to set minutes and seconds to 00:00, similar to roundoff.We have written a before update business rule, and to run when start_date changes. And below is the script writt...
Below is the code I am using to populate short description. This is for a catalog item so a user can put in an incident based on category and subcategory, but will give the person who receives the incident a clear understanding of what is the probl...
during my research i have found:Form fields in docsbut I was thinking to use that orange indicator for a change to the incident form that highlights the fact that a due date is about to pass or has passed. how can I create a new indicator... and what...
a server has generated multiple alerts which has created multiple tickets onto our Service Now Instance. Is there any quick way these tickets can be bulk closed? A suggestion was to delete them as they relate to all the same issue, but I an concerned...
I am using ServiceNow Table API - JAVA to fetch data (GET request). I am following the example provided in the below service now wiki link:URL: http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#gsc.tab=0I am getting " java.net.Socket...
Guys, I have a script which runs everyday and searches for the user who haven't logged on to the SN for 30 days. Those users are revoked from groups and roles by the script. Now I want to know is there a table where I can see which all groups or role...
Hello,I am trying to create a label over some check boxes on a catalog item. I want it to look like the employee information on the left, where it has a line underneath it. When I put the label over the check boxes, the line goes away and it merges w...
I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the item with a Threshold = 0 and a Restock Option = vendor. I then change the State ...
Please introduce a refresh and auto refresh functionality for the list, or advise on how to work with this in the best way.n remedy we have the option to put a refresh on the list over our cases, which means that we will see when we get a new case, a...
We're having some debate as to the proper use of manual change tasks. So, looking for guidance and perspective. Most of the manual or templated change tasks appear to be related to approvals or predefined/standard actions. Is it a good idea to u...
I know this may seem like ITIL 101 so apologies, but I'm still not clear on types.What is the difference between task and call? I have found the following across the community and they seem to be generally the same thing (see below)?Is there a defi...
Our company has implemented the asset module of SNOW, and my group now has about 26k items in it.I am running into a problem where the model category field is inconsistent. For example, thousands of Dell Optiplex PCs are called "Desktops", but abou...
I have tried current.setAbortAction(true), but the incident still gets created. gs.log('IA-BACKUP-Group=' + current.assignment_group.getDisplayValue()); if (current.assignment_group == null) { // abort current.setAbortAction(true); }
What is the difference between an Appliance and a Server in accordance to a CI Classification ( CI Class )?