Hi, I have created an ui page and a drop down field values(xx, yy, zz) . The use case is: If i select an option from drop down field(suppose if i select yy),in the below form assume "yy" value(ui action button) beside submit button and there should b...
Hi, I am query cmdb_rel_ci table, with filter conditions as below: child.class = aws_datacenter or azuredatacenter I also want to add one more condition : child.terminated_on is in last 24 hours. Problem is, terminated on field is not there on cmdb_c...
I have the variable called Audit, it should be "No" by default. I am trying add the default value using dictionary. Is there anything I'm missing to add. Thanks.
I am getting error "There was an error in creating ETL Map" in first step of 'ETL Transform Map Assistant' after saving basic information for the ETL Transform Map. Please find below screenshot
Hi All, I have a requirement to auto populate the field values (email, mobile, manager, department) when I change the user Using script include and glide ajax I tried the script below but not working fine please help Client script onchange ...
I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Hi All, I have a requirement that a request will have multiple RITM which are awaiting for a particular manager approval. I have configured notification for the REQ on sc_request table to be triggered to approver, once the approve replies to approval...
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
Hi Community, We're experiencing an issue with a knowledge article not displaying correctly in the Service Portal. The article was not created by a template so I believe KB0692733 does not apply. The KB article appears to be offset and information...
We have a notification on SC_task table to be sent to "Assignment group" of catalog task when record in inserted and updated. Notification conditions: Assigned to is empty and assignment group changes. This notification is designed to run for all ...
Hi I am getting following error error while calling the Scripted REST API from REST API Explorer, GlideGuid is not allowed in scoped applications please find the code snippet below which is used inside scripted REST API. var data = request.body.data...
Hi All, Requested for is populating empty for the RITM Created for the item. I have the below business rule written on sc_req_item table. Condition: current.request.requested_for != current.variables.requested_for (function executeRule(current, previ...
