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Auto Populating CAB Workbench Agenda

Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...

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ToniOxley by Kilo Expert
  • 1412 Views
  • 8 replies
  • 3 helpfuls

Resolved! Report of all RITMs and their associated tasks

Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...

bartonj32 by Tera Contributor
  • 5775 Views
  • 10 replies
  • 2 helpfuls

Linking Incidents to Knowledge Articles

Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...

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Resolved! Email Notifications - Incident and Requests Links to Agent Workspace

Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...

TStark by Kilo Sage
  • 6154 Views
  • 3 replies
  • 3 helpfuls

Resolved! onLoad Catalog Client Script - Populate Variables

I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...

Casey9 by Tera Contributor
  • 3431 Views
  • 7 replies
  • 1 helpfuls

Resolved! Response SLA keep on triggering when the condition met

Hello All, I have create Response SLA based group type and condition as below. Stop condition   When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...

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salu by Mega Guru
  • 3876 Views
  • 12 replies
  • 7 helpfuls

Resolved! Email notification

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

sourav3 by Mega Guru
  • 5205 Views
  • 5 replies
  • 2 helpfuls

Resolved! Virtual Agent topic hide from picker

Hi, In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal. I have added the condition (function execute() { return false; })() (function execute() { return false; })() to the properties as mentioned in previou...

How to Create Alert / pop up window in service portal ?

Hello All, I have a widget which takes user name as one input and user id as an another input  I have a requirement where i need to show a "pop up / alert " when the user name field and the user id field matches . I have done the required validation ...

Lakshmi51 by Giga Guru
  • 4490 Views
  • 4 replies
  • 2 helpfuls

Resolved! Assigned to > No records to display

Hi, I'm trying to solve an issue for one of our customers. I'm stuck and need some advice When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_g...

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