Hello everyone,We use Tasks (child) to task a Case (parent) out to certain employees. We are having an issue, where the Parent Cases are able to be closed, while the Child Task is still open. I thought there would be an OOB BR to not allow this (shou...
when you check the box Knowledge on Incident Table, that creates an article on Knowledge BaseI want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.I want to use a diff...
I created a new table that extends to the task table. My custom choices (Task States) are showing as blue. See image in next post.I've read this means they have the blues and are not happy, then in another post I read it's becasue they are custom ch...
Hello all, Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet o...
We had a workshop with a couple of Service-Now consultants. I thought I had an understanding of how the risk questionnaire and risk calculation worked. As we are now in internal workshops to hash out questions and weights, I feel like there is so...
I am very curious as to some lower level and best practice info around integration w/ LDAP for the purpose of importing users, auth-ing them, importing group/structures.I am familiar with transform maps once the data is at the import set ... but gett...
Is there an easy way to copy a RITM and all its variable values onto a new RITM with a new number? I'd like to create a new RITM and just change one variable. I'm currently creating a script to copy fields and variables one by one. Is there an easier...
Hi Alli have query on incident table.i want to access records in incident table, so that i have created a ACL on incident table,but i dont have read permission in task table, is it possible to access incident table?is incident table ACL works on inde...
Hi team,Some of "out of office" reply from users , are creating incident.Please suggest how to avoid it ?Thanks,
Hi All,I am trying to get the details of a change request usign the JSON service.Url : https://<instance name>.service-now.com/change_request.do?XML&sysparm_query=number=CHG000abc&displayvalue=trueIn the response , I am not able to find any change ta...
My 3rd party does not have permission to connect with ServiceNow using internet in its server.So he needs to send inbound actions to servicenow using mid server, but its not working.How can we configure this?
Is it possible to add this whole pageInto a dashboard tab? i cannot find the right widget for it beside the KB search. We need to display all other options and categories as shown above
To all experts,We are using Helsinki.There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.There is a link which should be inserted to the customer notes field. But the link did not tur...
Hi guys,[Background information]I am very much a rookie when it comes to ServiceNow and only have a few months experience with it.My organization is currently trying to implement Asset Management in ServiceNow. Before ServiceNow our Asset Managment...
New today to Enterprise from Express. We created a new CI Class but now cannot find it listed in the left-hand navigation bar.It is listed in the CI Class Manager (which we didn't have in Express) but how do I make it show so that I can add records t...
