Service Portal - Search Return

[Vasuki]

Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text

"Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" 

As of now we are getting as "Your search - value - did not match any documents"

Please let me know under which form I need to change this.

[Saurav11]

Hello,

As someone pointed out in the other reply if you have not customized the page it is coming from the Faceted widget and you need to clone the widget to make the changes.

However a word of caution over here, faceted search is one of the most important widgets used on Portal as all the search eventually redirect to this widget. So if you customize the widget just for changing the one line, you will loose all the new updates which Servicenow brings in the new version.

Also with Servicenow slowly moving to AI based search there is a clear chance that there are more updates coming from Servicenow as you can see there is already code for AI search which probably will still be enhanced.

Then maybe you will have to revert back to the OOB version and then again you have to explain users the reason so I would say better to explain them now rather than later.

So these were my few points on why not to touch the widget rest is upto you based on your project.

Thanks.

[Vasuki]

Thank you Saurav

[Saurav11]

Hello,

Just saw you had marked my answer as correct and later changed it.

Any reason why?

[David Arbour]

Alternatively, you can just create a record in the sys_ui_message table with a key of "Did you mean" and provide your message there (this key does not exists OOB). That should cause "${Did you mean}" to be replaced with the value you provide in the new sys_ui_message record. This may not be a perfect solution, but it will prevent you from needing to clone the widget.