Service Portal Search Source

AAN · ‎03-20-2024

Hi SN Community,

When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?

Thank you and regards,

AAN

James Chun · ‎03-20-2024

Hi @AAN,

If that's the case, I think you should focus on refining the search result rather than making the 'Catalog' filter the default.

Instead, some options that you can explore:

Make sure the KA/Catalog items contain only the relevant keywords (e.g. in the short description, meta etc). Also, if some items are no longer used/relevant, deactivate them.
Modify the relevancy field weight - https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

Hope that gives you somewhere to start, thanks

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AAN · ‎03-20-2024

Hi @James Chun,

Thanks for the sharing some options for me to explore. I agree that instead of defaulting to Catalogs we should optimise portal search results. Thanks again, I appreciate your help.