Service portal survey page customization, help me to identify script where populating ticket details

sivakumar_raman
Tera Contributor

‎04-03-2024 02:05 AM

In Service Portal Survey submission widget page customization.

Pleas help me to identify script to add additional ticket details like "description" "requested for" "assigned to" etc.

Right now appearing survey page with Incident number + short description, not sure from where this is populating.

sivakumar_raman_0-1712134298387.png

 

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kkrushkov
Mega Sage

‎04-03-2024 06:45 AM

@sivakumar_raman Hello,

Have you tried CTRL + right click on the widget to open this menu?

kkrushkov_0-1712151911570.png

 

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sivakumar_raman
Tera Contributor
In response to kkrushkov

‎04-04-2024 12:06 AM

Hi KKsush,

 

Yes, I identified the widget on ctrl + right click. But the thing is inside the widget am not to find script location for this customization. Kindly help me to identify the script where I can edit to add addition ticket details.

 

Thanks,

Siva

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