Service portal

VenkataSreC
Tera Contributor

‎03-19-2025 08:53 AM

When the user click on the request something in service portal it should not go to catalog items but it want to redirect to the homepage when click on request something pleases give step by step guidance to achieve this

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-19-2025 08:58 AM

Hi @VenkataSreC 

Why do you want to change the OOTB behavior? Requesting something with a surprise and redirecting back to the home page will spoil the user experience."

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VenkataSreC
Tera Contributor
In response to Dr Atul G- LNG

‎03-19-2025 09:36 AM

For this any solution please provide

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iDNS
Tera Expert

‎03-19-2025 09:27 AM - edited ‎03-19-2025 09:27 AM

That really sounds like you want that do nothing as the start page & destination page are the same. If you really need to do for whatever business reason you can modify using the below. 

 

Ctrl + Right Click on Request Something, Select Instance Options, Change the Page here from sc_category to your SP Portal Homepage ID. 

iDNS_1-1742401604696.png

 

 

iDNS_0-1742401550202.png

 

VenkataSreC
Tera Contributor
In response to iDNS

‎03-19-2025 09:49 AM

Can you tell which option I want to select in page

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