Service Request Management - State & Stage matrix of SCTask --> RITM --> REQ

Rajkumar Sakth2 · ‎04-15-2025

Hi Experts,

Can I have the state & stage details for the attached scenarios.

When the Task(s) closed with any of the three states (Closed Complete/InComplete/Skipped), I have to determine the RITM state & Stage. Eventually the REQ state & stage as well.

Can you adivse please.

Couldn't paste the table here, as it throws errror. Hence attached the excel.

Dr Atul G- LNG · ‎04-15-2025

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

Dr Atul G- LNG · ‎04-15-2025

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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