attach pdf to HR Case

si21
Tera Guru

Hi experts,

We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document]

 

TIA

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@si21 

sorry didn't get your complete requirement.

will user attach the pdf while submitting record producer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No Ankur, we have HR document template [sn_hr_core_document_template] where we configure letter with fields. This should also include record producer variable inputs and it should be attached on case after form is submitted from portal.