attach pdf to HR Case
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04-15-2025 06:47 AM
Hi experts,
We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document]
TIA
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04-15-2025 07:21 AM
sorry didn't get your complete requirement.
will user attach the pdf while submitting record producer?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-15-2025 09:19 AM
No Ankur, we have HR document template [sn_hr_core_document_template] where we configure letter with fields. This should also include record producer variable inputs and it should be attached on case after form is submitted from portal.