Service Request Management - State & Stage matrix of SCTask --> RITM --> REQ

Rajkumar Sakth2 · ‎04-15-2025

Hi Experts,

Can I have the state & stage details for the attached scenarios.

When the Task(s) closed with any of the three states (Closed Complete/InComplete/Skipped), I have to determine the RITM state & Stage. Eventually the REQ state & stage as well.

Can you adivse please.

Couldn't paste the table here, as it throws errror. Hence attached the excel.

Dr Atul G- LNG · ‎04-15-2025

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎04-15-2025

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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