ServiceNow and SAP Charm Integration

[SUBHAM_SHAW_SN]

I have been working on an integration project where I need to integrate ServiceNow to SAP Charm without using the connector provided by ServiceNow. Has anyone done that ? The first step is to connect with SAP charm using a preferred authentication method. I do not see much documentation available for SAP Charm.

Can someone please shed some more light on this if they have done such integration?

[Bhuvan]

@SUBHAM_SHAW_SN 

Did you check with your Account Manager or Sales team if the connector is paid or free ?

Plugin is listed as Free in Store app and do not see a reason why you need to build the integration from scratch if one is already available.

https://store.servicenow.com/store/app/a5cbe7ea1b246a50a85b16db234bcb53#licensingRequirements

Thanks,

Bhuvan

[SUBHAM_SHAW_SN]

@Bhuvan   There is no review available proving its credibility . Though ServiceNow does its due diligence before they allow an app to published on their store. I still wanted to explore the possibility building a custom integration which gives us more flexibility . I could see that this is not that straight forward since connecting to SAP ChaRM directly is challenging and they do not have OOB APIs which we can consume as well . Team needs to build custom APIs using ABAP. Also, the best way is connect through SAP CPI instead of a direct OAuth connection.

[Bhuvan]

@SUBHAM_SHAW_SN 

As you already understand, ServiceNow would not allow an app to be in their store, if they did not do due diligence and also you would get support if something is not working as expected. I would recommend you to test it in Development environment first and see if it meets your requirement before going down the path of building custom solution.

This would create technical debt and you would need to spend more time to establish something that is already available & possibly for free in the market.

Thanks,

Bhuvan

[SUBHAM_SHAW_SN]

@Bhuvan  I understand your direction but this connector has 16 custom tables. For this , we need to check our custom table entitlements and this is what ServiceNow says as well.