servicenow - cisco call manager integration

[Arindam Ghosh]

Hello,

I am trying to integrate ServiceNow with Cisco Call Manager. 

Looks like CISCO Call Manager supports AXL API:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html

Now I am trying to build the integration. I need some guidance to get the starting point. Is this should be a scripted SOAP integration we need to implement or something else?

Any help is appreciated.

Thanks,

Arindam 

[MattiasJonsson]

I would suggest you study the OpenFrame documentation

https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-...

Also check for CTI - Computer Telephony Integration along with Notify.

Please click Correct or Helpful if it was!

[Andrew Catchpol]

I found some useful information here......

https://docs.servicenow.com/bundle/london-application-development/page/integrate/outbound-rest/conce...

This would be for HTTP requests from ServiceNow to CUCM which is XML SOAP only

If you're developing CUCM to ServiceNow then look at the Servicenow REST explorer which is excellent.

https://docs.servicenow.com/bundle/london-application-development/page/integrate/inbound-rest/concep...

[davjohn]

Did you end up integrating ? Need some help with Documentation around the integration. Thanks

[Arindam Ghosh]

are you done with this? or still need help?