servicenow - cisco call manager integration

[Arindam Ghosh]

Hello,

I am trying to integrate ServiceNow with Cisco Call Manager. 

Looks like CISCO Call Manager supports AXL API:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html

Now I am trying to build the integration. I need some guidance to get the starting point. Is this should be a scripted SOAP integration we need to implement or something else?

Any help is appreciated.

Thanks,

Arindam 

[RahulMishra01]

Hello @Arindam Ghosh , 

To seamlessly integrate these two applications, consider utilizing a CTI connector. If you're willing to explore third-party solutions, opt for a CTI connector that embeds the call manager functionalities inside the ServiceNow screen for seamless interaction handling. 

Here’s how NovelVox’s Smart CTI Connector can help: https://www.novelvox.com/integrations/servicenow-cisco-cti-connector/

Hope this helps!!

[navya2610]

Hello @Arindam Ghosh , Since you have already implemented the AXL integration with ServiceNow for CCUM , Can you please help in proving the steps for this integration? Are there any plugins that needs to be set up? How to start on this. I'm still in requirement gathering phase.