servicenow - cisco call manager integration

Arindam Ghosh
Mega Guru

‎10-14-2019 02:12 PM

Hello,

I am trying to integrate ServiceNow with Cisco Call Manager. 

Looks like CISCO Call Manager supports AXL API:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html

Now I am trying to build the integration. I need some guidance to get the starting point. Is this should be a scripted SOAP integration we need to implement or something else?

Any help is appreciated.

 

Thanks,

Arindam 

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RahulMishra01
Tera Contributor

‎11-10-2023 03:28 AM

Hello @Arindam Ghosh , 

To seamlessly integrate these two applications, consider utilizing a CTI connector. If you're willing to explore third-party solutions, opt for a CTI connector that embeds the call manager functionalities inside the ServiceNow screen for seamless interaction handling. 

 

Here’s how NovelVox’s Smart CTI Connector can help: https://www.novelvox.com/integrations/servicenow-cisco-cti-connector/

Hope this helps!!

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