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yesterday
For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impersonated user profile in ServiceNow.
This issue is occurring for some certain users, need to understand what may be the cause for this issue. Please let us know if this is platform issue or other access issues.
Solved! Go to Solution.
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yesterday
It looks more like a cache issue. Please try adding and removing the role, and then test again with the user.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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yesterday
It looks more like a cache issue. Please try adding and removing the role, and then test again with the user.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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yesterday
Hi @Tamilvanan T !!
Not a platform issue; occurs for specific users.
Missing required supporting roles along with impersonator.
Session cache corruption.
Impersonation used across multiple browser tabs/windows.
Browser cache, cookies, or extensions issue.
SSO session revalidation impact.
Custom UI policies or client scripts interfering.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for.
Thank You
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11 hours ago
Hi @Tamilvanan T !!
If my solution helps you then mark it as helpful and accept as solution.
