ServiceNow Impersonation

[Nageshwari P]

Hi team,

I have a requirement that,

1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any other.

2. Can we set the time limit for impersonation or it is set permanently without  any manual changes.

Please help me how to achieve this one.

Best regards,

Thank you

[Dr Atul G- LNG]

Hi @Nageshwari P 

I don't think so. Out-of-the-box, a user with the impersonator role can impersonate any other user with equal or lower access. However, the impersonation role is not recommended in production environments.

There is no limit on impersonation.