Hi Team,  Currently, I am learning to send email to PDI instance and based on that to create an incident ticket.I have configured the flow as well.I am sending an email to PDI instance (devxxx@service-now.com and devxxx@servicenowdevelopers.com) for ...

Hi Team, I have a requirement that when an incident ticket is resolved one metric will be assigned. But the same metric need to be assigned when the incident ticket is reopened and resolved again and end time need to update with the last updated time...

Hi Everyone, I have a requirement that when an incident ticket is resolved that resolution time need to be auto populated in seconds in resolve time field. It need to be calculated from Opened time to resolved time.If possible: Additionally we need t...

Hi team,I have a requirement that,1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any...