ServiceNow Implementation Specialist - ITSM Study Materials

[Angshuman3]

Hi All,

I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.

So, I got some documents for preparation of the exam, which I have attached. I don't have access to Blog so thought that this would be a better way if someone can get helped by this documents. 

Based on my experience, if you go across this materials the exam will be a cake walk (keeping in mind the Admin is already Completed). I was not having permission to attach more than 10 MB at a go. So, I am attaching the following in the post:-

• CSM-ITSM Blue Print
• Incident Management
• Problem Management
• Knowledge Management
• Change Management
• ITSM Guided Set Up

There will be 1 more document (Service Catalog) which I will attach in the 1st comment itself and that will all together cover the entire syllabus as has been mentioned in the Blue Print.

Hope This Helps You All who are preparing for the Certification...!!
All The Best..!!

[Angshuman3]

This might help...!!

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-manage...

[Chaithra Srini1]

This is really helpful. Thank you Angshuman.

[Charu2]

Thanks for the help

[sebastian_g_snc]

I have compiled a list of resources that will help you to prepare in the following article (all Orlando links):

"How you should prepare for the CIS ITSM exam":
https://community.servicenow.com/community?id=community_article&sys_id=8252cedadb1e9414d5c4d9d968961...

[Dhara1]

Hi Angshuman,

Can you please share PDF export of latest version (Quebec or Paris)?

Thanks in advance. That will be really helpful.