ServiceNow Implementation Specialist - ITSM Study Materials

[Angshuman3]

Hi All,

I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.

So, I got some documents for preparation of the exam, which I have attached. I don't have access to Blog so thought that this would be a better way if someone can get helped by this documents. 

Based on my experience, if you go across this materials the exam will be a cake walk (keeping in mind the Admin is already Completed). I was not having permission to attach more than 10 MB at a go. So, I am attaching the following in the post:-

• CSM-ITSM Blue Print
• Incident Management
• Problem Management
• Knowledge Management
• Change Management
• ITSM Guided Set Up

There will be 1 more document (Service Catalog) which I will attach in the 1st comment itself and that will all together cover the entire syllabus as has been mentioned in the Blue Print.

Hope This Helps You All who are preparing for the Certification...!!
All The Best..!!

[soundaryamurali]

Hi Angshuman,

Thank you so much for these materials. They were really helpful. 

It would be awesome if you can attach the 10 MB file and share the google drive link with us when you get time.

Thanks in advance!

[Bashid Bepar]

Hey Angshuman,

Is there anyway you can send me the Service Catalog material.  I did see the material but I have a question to you on preparation.  Please let me know How I can contact you

Regards,

Bashid

[raviskumar]

Hi Angshuman,

Can you please send me the Service Catalog doc?

From the link you provided should I just need to create a PDF export?

Thanks,

Ravi

[Angshuman3]

Yes, that would be perfect...!! 🙂

[Joe Governali]

Thank you for sharing, very helpful!