ServiceNow Implementation Specialist - ITSM Study Materials

[Angshuman3]

Hi All,

I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.

So, I got some documents for preparation of the exam, which I have attached. I don't have access to Blog so thought that this would be a better way if someone can get helped by this documents. 

Based on my experience, if you go across this materials the exam will be a cake walk (keeping in mind the Admin is already Completed). I was not having permission to attach more than 10 MB at a go. So, I am attaching the following in the post:-

• CSM-ITSM Blue Print
• Incident Management
• Problem Management
• Knowledge Management
• Change Management
• ITSM Guided Set Up

There will be 1 more document (Service Catalog) which I will attach in the 1st comment itself and that will all together cover the entire syllabus as has been mentioned in the Blue Print.

Hope This Helps You All who are preparing for the Certification...!!
All The Best..!!

[Fes]

Hi Angshuman,

Can you please send me the Service Catalog doc?

Thanks,

Fes

[Angshuman3]

Please check the link on the 1st comment that would definitely be useful..!! 🙂

All the Best...!!

[Eitan Salita]

Hi guys,

Does anyone has done and passed the CIS ITSM ? Will appreciate if you share questions and answers from the exam.

Thank you in advance,

Eitan

[Angshuman3]

Hi eitan,

Please go through the attachments which I have attached, they would be really helpful and at the same time it also gives you ample knowledge to go ahead with different parts and pieces of ServcieNow

Thanks,
Angshuman

[erikbartholdy]

you could check out Quizlet - both an app and a homepage https://quizlet.com/

this is not official in any way, but helpfull