ServiceNow Incident Integration with Salesforce Case

[RachitC]

Hi All,

We have requirement where we are integrating ServiceNow Incident with Salesforce Case. This will be uni-directional integration where we will be sending information from ServiceNow to Salesforce. Integration will be through Salesforce Spoke.

As per requirement we need to send some data (information) from related lists as well.

Can someone please help how we can capture that data in Action in Flow Designer.

[Abbas_5]

Hello @RachitC,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/salesforce-integration-with-service-now/m-p/144....

How to integrate ServiceNow incidents and Salesforce cases:
https://www.youtube.com/watch?v=547j2wYmTZA

If it is helpful, please mark it as helpful and accept the correct solution. In the future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[RachitC]

Hi Abbas,

Thanks for your reply, however this does not give Solution.

I need help regarding capturing the related list fields value in Flow Designer Action so that we can send those data to Salesforce.

[Mathieu Lepoutr]

Dear @RachitC 

To include data from related lists in your Flow Designer action, you might need to use a script to query and retrieve the related data before sending it through the Salesforce Spoke. Make sure the fields and relationships are properly accessible in your setup.

If you find the Salesforce Spoke too limited for your needs, you could consider a solution like Exalate, which allows more customization and supports advanced use cases, including handling related lists in integrations.