Hello @kranthi2
Now, in Advanced section tab under script field just populate the below code:
(function executeRule(current, previous /*null when async*/ ) {
// Check if the priority is set to Critical and it has changed
if (current.priority == 1 && current.priority != previous.priority) {
// Get the Caller's manager
var caller = current.caller_id.getRefRecord();
var manager = caller.getValue('manager');
if (manager) {
// Add the manager to the Watchlist
var watchlist = current.watch_list ? current.watch_list.split(',') : [];
if (watchlist.indexOf(manager) == -1) {
watchlist.push(manager);
current.watch_list = watchlist.join(',');
}
}
}
})(current, previous);
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Thanks & Regards
Viraj Hudlikar.
Hello @kranthi2
To meet the requirement, create an After Insert and After Update Business Rule with the condition set to Priority is Critical.
- Configuration setup:
- Below is the Business Rule script:
(function executeRule(current, previous /*null when async*/) {
// Check if Caller is set and the Priority is Critical (1)
if (current.caller_id && current.priority == 1) {
// Get the Manager of the Caller (assuming 'manager' is a reference field on sys_user)
var manager = current.caller_id.manager;
// Check if the Manager exists
if (manager) {
// Add the Manager to the Watchlist (assuming 'watch_list' is a field that stores user references)
var watchList = current.watch_list; // This assumes watch_list is a reference field
if (watchList) {
// Check if Manager is already in the Watchlist
if (!watchList.includes(manager.sys_id)) {
current.watch_list = watchList + ',' + manager.sys_id; // Add Manager's sys_id to Watchlist
}
} else {
// If Watchlist is empty, just set the Manager's sys_id
current.watch_list = manager.sys_id;
}
// Update the incident record
current.update();
}
}
gs.addInfoMessage("manager updated");
})(current, previous);Result:
Once the form is saved with Priority set to Critical (1), the Business Rule (BR) is triggered, and the Watchlist is populated with the Caller’s Manager.
Note: I tested this in my PDI (Personal Developer Instance), and it worked as expected.
Hope this helps!
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Juhi Poddar
