ServiceNow Incident worknote to JIRA Issue using JIRA Spoke

[jparman]

Hi Guys,

I'm trying to mirror all comments in SN incident to JIRA issue.

I'm success with syncing comments from JIRA to SN, but I'm having issues implementing SN to JIRA.

Seems that the comment is passed to JIRA when I click on test button in Flow designer, but when I add new worknotes in the incident, the Flow is not triggered. Can someone please help?

[Ankur Bawiskar]

Hi,

Unless you have integration user system won't know whether the update happened from JIRA side or by some valid user in instance.

Regards
Ankur