Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...
We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...
I'm getting an error when I attempt to update the RITM of an approval record. I have a Flow that is triggered off the approval record every day. At the 30 day mark, it rejects the request in the approval record. However, it will not automatically upd...
I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report. I went into the List Collector and was able to find that value but the o...
Hi All, I have a table called x which has a field of choice type 'state' and 7 choices.I have another table called y which is a child class of x.Y has the state field which has 4 choices.My customer wants the parent choices to be available on the chi...
Though the property "glide.ui.activity.email_roles" has only 3 roles but on portal, it is not working as expected, external users are able to see the emails log on the case.
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...
Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
When I click on close task it suddenly makes close notes mandatory how can I achieve that.
I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API. The data's general format is ... ColA, ColB, ColC, ColD1, Co...
When user creating an incident through get help ,if "double space" is provided at the end of the sentence in the field "Please provide more details so we can quickly solve your problem" .The special characters" " are added to that comment in the...
Good evening dear Community, I need help and advice regarding Virtual Agent. On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...
How to display Bold style comments to caller.
In one of my requirement, the conditions I need to keep is exceeding the size of the condition text field in UI action. What is the solution for this other than changing the size of condition field
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