Resolved! How to send custom notification to particular field which is present in variable set in the form?
I want to send custom notification to the email field which is present in variable set in service catalog. How to achieve this?
Forum Posts
Resolved! How to remove the price column from list table in service portal?
How to remove price column from list table in service portal?
Resolved! Mandatory field on the Kb article
Hello to all, I have a customer needOn the kb_knowledge_base.list table I have created a custo field (u_mandatory_ownership_group) of type (true /false)When creating a knowledge base Kb, if this field is checked to true, make the field ownership grou...
Enable ability to create a demand from an Idea
HI all, I have a requirement below please check once and do the needful. Add a UI Form Link Action called "Create Demand"Link appears when Idea State = Accepted and Request Type = ProjectWhen selected, the system creates a new Demand andCopies fields...
Check for out of memory related warnings
Hi Guys. I am new to ServiceNow. If there is an out of memory warning, on what table and field can I check for the out of memory related warnings? Thanks!
How to auto populate the logged in user details using onload client script
Hi All, I have a requirement where I have created multiple variables - RequestedFor, RequestedBy, Location, City, Country, MobileNumber, ManagerName and incidentLists 1.user opens the form above details auto populate with logged in user2.on change of...
Custom URL created should be redirected to portal but not backend.
Hi we created a custom URL and we want all the users to use this custom URL instead of service-now url. We want this custom URL to be redirected to portal page but it redirecting to backend page. Form: Custom Url: testingPortal.dev.com Servicenow url...
How to call script include in scripted rest api
Hi, Is there a way to call script include in scripted rest api
Resolved! Open attachment in related list in Workspace
Hi all, We are currently in a beta Agent Workspace go-live with a small amount of users. One thing we've relied on is the "Related Attachments" related list on catalog task records. This related list would show attachments from related records (e.g. ...
how to populate list of incidents created by an user
Hi all, I have created some variables into catalog item, in those incident list will be one which is of list collector type. I have a requirement that, need to display all the incident numbers which are created by a particular user. More clear when e...
Default value on Yes/No variable
How can we set No on Yes/No variable on variable form page. Since i am using UI policies to control the visibility of the field. I don't want to use client script for this.
How do I create a report to show Changes that are scheduled to start between 7 pm today and 7 am tomorrow for every day of the week.
How do I create a report to show Changes that are scheduled to start between 7 pm today and 7 am tomorrow for every day of the week. Thanks, Scot
how to generate reports with shift wise incidents created
Hi Team, Below is my requirement , how can i achive this? 1. how many incidents has created today in each shift. 2, how many incidents has resolved in each shift Thanks
Resolved! non-itil users are not able to read the Ticket Conversation comments widget on Service Portal Incidents
We've recently noticed that users without itil access are no longer able to view the details in the 'Ticket Conversation comments' widget on their Incidents on the Service Portal. Without the itil role users are seeing the message "No readable commen...
Resolved! Create problem ticket from Incident record for closed incident not showing " Create Problem"
Hi Team, " Create Problem" from context menu on incident record page is showing only when incident is in open, inprogress, on-hold and resolved. but not showing when incident is in closed state. Please see below screenshots.
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