ServiceNOW not able to update work_notes through postman

[Laxmi18]

I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.

Other fields like comments, description are getting updated or added, but only work_notes is not getting added.

We are using rest method

We have done mapping :

below is the script

if (stat == "Pending" && source.u_action.toString() == "inc_state_pending") {

            if (source.pending_reason == '') {

            error = true;

            error_message = 'Missing mandatory fields for Insert';

        }

                if (source.pending_reason == 'User Response' || source.pending_reason == 'Change Request' || source.pending_reason == 'Vendor Response')

            {

               target.pending_reason = source.pending_reason;

                target.state = '4';

                target.work_notes = source.u_work_notes;

            }          

            else {

                error = true;

            error_message = 'Invalid Pending  Reason';

            }          

        }

[Abbas_5]

Hello @Laxmi18,
Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957567

If it is helpful, please mark it as helpful and accept the solution.

Thanks & Regards,
Abbas Shaik

[piyushsain · Accepted solution]

Hi,

If the source field is also of type work note use script 

var workNotes = source.u_work_notes.getJournalEntry(1);
var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;
workNotes = workNotes.replace(dateRE, '');

target.work_notes = workNotes;

[Addy22]

Hi @Laxmi18 

You can try this

target.work_notes.setJournalEntry('source.work_notes)