Servicenow SFTP Data Source Connects to SFTP Server using a different IP?

[kannann_]

HI All,

I have configured a SFTP Data source in our dev instance. Our Dev instance IP has to be white listed at thee SFTP server level so that instance can pull the file. Our Dev instance IP ends with xxx.xxx.xxx.200 but when connecting to the SFTP server it is connecting using xxx.xxx.xxx.160 why is this happening?

[Joe McCarty1 · Accepted solution]

The following is from the 'My IP Information' catalog item on HI for my instance.   Notice there will be different IPs for inbound and outbound traffic and even based on whether it is VPN traffic or not.   You should be able to find the same information for your instance.   Remember to whitelist the range (not just the specific IP it is using now) for both the primary and failover data centers:

[kannann_]

Hi Joe,

Thank you for this. This actually helped.