ServiceNow to ServiceNow Integration

sabasiddiqui777
Tera Contributor

Hello,

what do I put for PUT Url ,I'm trying to do update integration or can anyone can guide me for complete update integration.

 

sabasiddiqui777_0-1693916519795.png

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 @Maik Skoddow 

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12 REPLIES 12

To update the integration dynamically, it is my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that works super fast in my opinion. It provides robust syncronization capabilities and you can granuarly decided what you want to send to the other side and how you want to apply receiving information. I have been using it for quite a while and it instantly jumped in my thoughts reading this post.

Hi @sabasiddiqui777 

 

For Put method you need to pass the sysid as variable, which is unique id of the record. Follow the below steps, hope you are testing on the the rest message method you have created for the PUT Call, under the variable section add sysid and set the sys id value of a test incident record you want to update as shown in the screenshot below, while you test you can find the sys id getting appended to the API end point.

 

You need set the variables in the end point in this format ${sysid},  and define it and set the value before test

HTTP method:

https://devxxxx.service-now.com/api/now/table/incident/${sysid}

 

PrabuVelayutha_1-1693992452512.png

 

Variable substitution in the HTTP Method : Create variable substitution as shown in the screenshot below

 

PrabuVelayutha_2-1693992557393.png

 

 

Content: you can add the attributes you want to update, I have added only description.

 

PrabuVelayutha_3-1693992656699.png

 

After Test run:

 

PrabuVelayutha_0-1693992154267.png

Mark this as Helpful and Accept the Solution if my response helps to solve your issue

Hi @Prabu Velayutha 

I followed the same step, but still showing error.

 

sabasiddiqui777_0-1693996886829.png

Kind Regards,

Saba Siddiqui

@sabasiddiqui777 is that a reference sys_id of an existing incident record? also for authentication are you using the credentials with required write access to the incident table? if It is for testing use admin user id or with ITIL or specific write roles to be added to the user credentials. 

Why your content field values looks empty?

 

Hi 

@Prabu Velayutha  yes im using existing incident sysid 

I  have given sn_incident_write role.