ServiceNow to ServiceNow Integration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-05-2023 05:32 AM
Hello,
what do I put for PUT Url ,I'm trying to do update integration or can anyone can guide me for complete update integration.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2023 02:01 AM
To update the integration dynamically, it is my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that works super fast in my opinion. It provides robust syncronization capabilities and you can granuarly decided what you want to send to the other side and how you want to apply receiving information. I have been using it for quite a while and it instantly jumped in my thoughts reading this post.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2023 02:31 AM - edited 09-06-2023 02:32 AM
For Put method you need to pass the sysid as variable, which is unique id of the record. Follow the below steps, hope you are testing on the the rest message method you have created for the PUT Call, under the variable section add sysid and set the sys id value of a test incident record you want to update as shown in the screenshot below, while you test you can find the sys id getting appended to the API end point.
You need set the variables in the end point in this format ${sysid}, and define it and set the value before test
HTTP method:
https://devxxxx.service-now.com/api/now/table/incident/${sysid}
Variable substitution in the HTTP Method : Create variable substitution as shown in the screenshot below
Content: you can add the attributes you want to update, I have added only description.
After Test run:
Mark this as Helpful and Accept the Solution if my response helps to solve your issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2023 03:42 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-06-2023 04:25 AM - edited 09-06-2023 04:27 AM
@sabasiddiqui777 is that a reference sys_id of an existing incident record? also for authentication are you using the credentials with required write access to the incident table? if It is for testing use admin user id or with ITIL or specific write roles to be added to the user credentials.
Why your content field values looks empty?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-07-2023 03:35 AM