Set contact type to self service

[Bhavana Choudha]

Hi,

I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated.

Thanks in advance!

[Nayan Dhamane]

Hello @Bhavana Choudha ,

If it is a record producer in the record producer script we have the following:

current.contact_type = 'self-service';