Set Due Date to blank

kevwatson · ‎08-15-2019

Is there a way to set the due date to blank when specific Catalog Items a requested? I have a Catalog Item that's for internal IT use and doesn't have any workflow associated with it, however when this Catalog Item is raised it's defaulting the Due Date to the date and time the request was raised.

amaradiswamy · ‎08-20-2019

Hi,

Did you try by making below changes?

1.In when to run set insert and update check box to true

change order to 12000

2. In advanced section you are using g_form which is a client side API method wich will not work in server side. Try with below as already mentioned by Jaspal

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.due_date='';
	current.update();

})(current, previous);

View solution in original post

kevwatson · ‎08-15-2019

I've done what you've suggested but unfortunately still showing the date the RITM was raised.

Anurag Tripathi · ‎08-15-2019

Under the when to run section please check 'insrt' and 'update' check boxes

Remove the script part, and instead use the Actions section ans set the value of field to blank

-Anurag

kevwatson · ‎08-15-2019

I tried doing that before raising this on community but no joy.

Jaspal Singh · ‎08-15-2019

Hi,

Can you try using the script as mentioned in my post before. Also, g_form() is something that is to be used at Client script not in Business rule

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

kevwatson · ‎08-15-2019

I've done what you've suggested but unfortunately still showing the date the RITM was raised.