Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...
What is the Role required in order to import data into service now?
May I know the approach to implement Retroactive Change in Emergency type of Change.I have a requirement to implement Retroactive Change with a choice field.If the choice field is selected as Retroactive, then the state allowed should be from New to ...
I have a MRVS with 3 variables, one Select Box and two Single Line Text. The Select Box has 2multiple choices and also configured to include "None". Created a catalog client script (On Change) that will set the values of two Single Line Text fields b...
As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...
How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...
ISSUE WITH ADVANCE REFERENCE QUALIFIER Created Advanced Reference Qualifier in Catalog Item (with variables 'group' and 'assigned')to fetch values of users only of selected group. But this is not workingNeeded help to solve this.
Hi, how to add new view to my request page in service portal ? currently we have open requests and closed requests, we want to add new view like in progress requests and resolved requests ? can anyone tell how to do this ?
Hi Community, I am using look up record in flow designer from this i have to compare in if both the value should be equal.but in if i am getting all values from that list in comma separated.example :- "record.values =X,Y,Z " but want to get only "re...
Hello, I am in the process of building on-call schedules for each IT support groups in my organization. My intention is, depending on the Assignment Group that an Incident is assigned/routed to, generate a widget that will display the assignment gro...
Hi all, Please see screenshots attached. The catalog item I have created has been in this state for a day. How can I solve this? I am very curious if this might have something to do with the flow that is part of this catalog item.I have read variou...
I can't see either my notification created on sysapprover_approval table or sysapprover_approval table in the dropdown menus in flow designer. Screenshot attached. As per my knowledge the table: sysapprover_approval and Notification will be display o...
Hello Community, I Have a requirement how can I show field info message on a field(customer) based on color of text inside the field. for example, I have customer field of reference type when I select X (option) the color of X changes to red color, a...