Hi Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...
I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...
How can I set a variable on the Change request form to be read-only depending on logged in user's role
Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...
I am new to using the request item table. I have added a few variables to the request item form but I want to show/hide them based on a field value in the request item table. I created a custom field on the request item table, if this value is true...
I have created a button generate excel ,on a list view of a particular table ,now i want to download all the records as excel on clicking on (but i want only few fields i added in specific view ).I used 2 code for one it is getting downloaded but i ...
I have to hide "Update All" and "Update selected" Context menu ui actions on the database view table list. I have a database view called "Testing tasks". I have to hide above context menus on list view. I tried to add condition in context menu like c...
Good Morning, I have a strange issue happening with my related lists. If you can see the screenshot below it's showing one number (INC0875225) but when I click on the record it shows a completely different number (INC0875224). The incident was crea...
Hi, I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun a...
I need to update the REQ state to closed complete when RITM state is closed complete. currently if state of sc_task is closed then RITM state is setting as closed complete. So as well as RITM i need to closed Request also if RITM is closed. Any help ...
Is there a way besides going to the System Logs mentioned in the below article to identify if the user who is viewing the form is being impersonated by another user? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 So fo...
I want to restrict records getting inserted and updated in alm_hardware table if user is already assigned to a model category except categry is not "Rugged device"I am currently using the below Business rule but when I update a asset record even thou...
c.hostname = function() { var host; $timeout(function() { host = c.hostname; this.server.get({ action: 'getvaluefromserver', name: host / }).then(function(response) { c.cloud...
I have been trying to get this code to work. I am trying to cc a group based on certain conditions but the cc is not working correctly. The conditions are if the Assigned to is empty and the incident belongs to certain categories and subcategories to...
