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Resolved! Transfer table with data from an instance to another instance.

Hi, I have created a table and added data to the table. Want to move the same table with data to another instance.  FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...

Nipan1 by Tera Contributor
  • 1044 Views
  • 3 replies
  • 1 helpfuls

SLA % on Portal is not getting automatically refreshed

Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...

How do we track if an article was used to solve a specific INC ticket?

As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...

k_ab by Kilo Contributor
  • 3539 Views
  • 3 replies
  • 8 helpfuls

How to import bulk records in service mapping?

How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...

Sathwik1 by Tera Guru
  • 1183 Views
  • 6 replies
  • 2 helpfuls

Resolved! Advance reference qualifier

ISSUE WITH ADVANCE REFERENCE QUALIFIER Created Advanced Reference Qualifier in Catalog Item (with variables 'group' and 'assigned')to fetch values of users only of selected group. But this is not workingNeeded help to solve this.  

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shivani18 by Tera Contributor
  • 1501 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to add new view under my request [service portal]

Hi, how to add new view to my request page in service portal ? currently we have open requests and closed requests, we want to add new view like in progress requests and resolved requests ?   can anyone tell how to do this ?

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Mahesh23 by Mega Sage
  • 2032 Views
  • 3 replies
  • 0 helpfuls

How to get value from list type field in flow designer

Hi Community, I am using look up record in flow designer from this i have to compare in if both the value should be equal.but in if i am getting all values from that list in comma separated.example :- "record.values =X,Y,Z "  but want to get only "re...

shweta14 by Tera Contributor
  • 2699 Views
  • 13 replies
  • 0 helpfuls

Catalog Item stuck in Publishing state

Hi all, Please see screenshots attached.   The catalog item I have created has been in this state for a day. How can I solve this? I am very curious if this might have something to do with the flow that is part of this catalog item.I have read variou...

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Community Alums by Community Alums  
  • 1374 Views
  • 2 replies
  • 1 helpfuls

Resolved! Field Message based on color of text inside the field.

Hello Community, I Have a requirement how can I show field info message on a field(customer) based on color of text inside the field. for example, I have customer field of reference type when I select X (option) the color of X changes to red color, a...