Hi Team, When we create a new Knowledge article from the platform UI we have the option of adding related articles. I was able to add the related articles, however, when we click the 'View article' related link, I can only see the article and not the...
Hi All, Need your help, actually I have a custom table which has the state "closed not needed", actually the end users asking that when the state having "closed not needed", they wanna delete those records from that table. Is there any way to achieve...
REQ - We have seen an uptick in frustrated users not getting a response because they are responding to emails to tickets that are in a closed state. Seems like there is no NDR or auto-reply to say that the incident has not been updated because the t...
Hi Team, As per our business requirement, I wanted to migrate data from HR positions table to custom table within the same instance. Can you please suggest me the best procedure of migrating data between two tables. Thanks in advance. Regards,Haseena
ver.TokyoWorking on a instance setup to use SSO. Login works as expected, but now I have a new requirement to now allow certain types of users to login. The setup also uses a "login script" that is essentially a transform map during the process. I ha...
I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...
Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...
Hi All,I am getting "URLDecoder: Illegal hex characters in escape (%) pattern - Error at index 0 in: "jo"" error in flow action.I am using SOQL query to fetch the names from salesforce Account table where name LIKE '%" + inputValue + "%'";here inputV...
here is script i am using in my UI Action: var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...
Hello, is there any way to edit message that was sent on the Advanced Work Assignment chat? same like we have edit option on Teams, Whatsapp...Thanks!
Hi,The below script in used in scheduled job to create a catalog item automatically when the scheduled job gets triggered.But the "Cart" function called from script include mentioned as "This has been deprecated. Please dont use this Script Include f...
I have created a catalog item for new hire on ESC portal and have configured an inbound action to create request using the email. I want to map the fields/values in the email body with various fields(variables) on the catalog item. How can I Map the ...
Hello Everyone, Need to send a notification to the person who has updated the substate of the asset to 'IN transit' after 5 days. I'm not sure whether this will be possible or not. that's the reason I'm posting this question. Any expertise help will ...
Hi,Can some one will help me out i want to put the Alert message in the portal.How to configure the Red color highlighted info which is mentioned in the above screenshot Once i open the Service portal i want to see the system outages and any critical...
I have a requirement:For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some t...
