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Resolved! setting the Due date on problem_task.

I need to set due date in the problem task form based on 5 Business days from the created date.If it's Saturday (6) or Sunday (7) I need to move the date to Monday. I mean I need to skip the weekends and count only the working days to set the due dat...

Resolved! Validation on Multi Row Variable Set

Hi All, I have a requirement in MRVS, where I have added a field called Proportion. Now the requirement is - restrict the Add button based on the Proportion (sum of all) value. If it is less than 100 then I should able too add more untill the sum of ...

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Community Alums by Community Alums  
  • 4783 Views
  • 5 replies
  • 4 helpfuls

Resolved! Set query on a variable post submission of a requested item

Hi, We have variables which should not be displayed on Catalog form, but should be mandatory on Catalog Task.These reference type variables need to have their query set onLoad and onChange of a Catalog Task. I'm getting the query successfully via Aja...

Tracy5 by Tera Contributor
  • 2068 Views
  • 3 replies
  • 4 helpfuls

How to check string contains certain word in client script

Hi All,I am having location and location type variables in 1 catalog item. Based on location variable, I need to set location type variable(remote, onsite) choices in select box.I am writing an on change client script . Requirement is if location var...

Renu9 by Tera Contributor
  • 4401 Views
  • 5 replies
  • 1 helpfuls

Resolved! 'Planned start date' check

Hi,I have created a custom choice type column on the change_request table called 'u_lead_time_duration'. On that I have defined three choices:1_day_lead3_days_lead5_days_leadThe plan now is that if 1_day_lead is selected, it should not be possible to...

Thomas G by Tera Guru
  • 3455 Views
  • 18 replies
  • 3 helpfuls

Resolved! Knowledge "Solves my issue" button metric?

Hello, Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation.  What table re...

Jason Simoes by Tera Contributor
  • 1988 Views
  • 4 replies
  • 2 helpfuls

Where are icons for Service Catalog Items stored in SN?

That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option t...

arow by Kilo Explorer
  • 21365 Views
  • 12 replies
  • 21 helpfuls