Set Email header

[Vamshi Krishna2]

Hi,

when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.

Prod.xxxx.com

How to fix this? or enable it

to add mail address of logged in user

[Allen Andreas]

Hi,

Can you give a bit more information what you mean by "email header", because you could mean the subject line or somewhere else...as there is a technical section of "headers" within an email, but it's not something you see on the email itself...so I'm unsure where you're talking about.

Please share a screenshot (even if slightly censored) showing what you're talking about and your flow step.

[Vamshi Krishna2]

Hi @Allen Andreas 

we are sending email to some contacts by using this flow action Send email, but I looked the option to update From Address as helpdesk but my bad I couldn't find any option to update it.

but now when the flow gets executed the mail is showing the from address as below, so here either I want set it helpdesk mail id by default or logged in user who submit the request.

[Allen Andreas]

Hi,

You may want to consider changing this to a "send notification" step instead...and point it to an actual notification in your system that you create. Building the notification which allows you more functionality such as adding the "From" field to the notification form and adjusting the from there. Keep in mind that changing the From is considered "ghosting"...and could be blocked by spam as you're basically "faking" that it's from another email address when it's really not, it's really from your SN instance. Additionally, building the notification outside of this flow allows you to update it without having to edit this flow.