ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

REST POST - Reference Field Display Value Issue

SNC Community, We have an external system using the Table API to create a record on a table in ServiceNow.How do we pass a name/string value to a reference field and have the reference field display that value? The Reference Field values are not popu...

jcote by Giga Expert
  • 3399 Views
  • 4 replies
  • 0 helpfuls

Resolved! Should a guest account be disabled or deleted?

When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password.   By the same token should the generic "guest" account in your ServiceNow ...

jabra by Kilo Contributor
  • 5386 Views
  • 9 replies
  • 3 helpfuls

Resolved! Service Catalog Request 'Requested for' field

Hi guys,We are building our Service Catalog but when we submit the request, the 'Requested for' field on the Request defaults to the persons name who logged the request.This seems to be set when we go into the dictionary for the 'Requested for' field...

germc by Giga Expert
  • 13536 Views
  • 11 replies
  • 1 helpfuls

Resolved! How do I set Roles for a Record Producer?

I'm trying to select Roles that can access a Record Producer I want to have in the Service Catalog. I created the record producer from the the documentation  http://wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0 and it seems like it we...

Resolved! SOAP Insert via Excel VBA

Hi, I have had a requirement to create a new Problem ticket via SOAP using a VBA function in Excel as the trigger dropped on me.   I am able to get this working with REST, but I am missing something with SOAP.   I'm sorry, I don't have much knowledge...

rstimy by Kilo Explorer
  • 2946 Views
  • 3 replies
  • 0 helpfuls

Setting the Start Time for an SLA

We have client contracts in place that state that the Resolution Starts when the Response SLA has been fulfilled.  That is easy to configure as the Incident changes State from New to Open at that point.However, we also have a commitment to redefine ...

simonbourne by Kilo Contributor
  • 4069 Views
  • 3 replies
  • 0 helpfuls

DSL

Is anyone using the DSL functionality as part of the Release Application?

jmarkworth1 by Kilo Explorer
  • 1492 Views
  • 2 replies
  • 0 helpfuls

Bundling and Order Guides

Hi all,I am looking a more user friendly way to present numerous catalog items (generated from Product Models) to a user that allow them to order an entire department. We are currently using order guides to allow for the massive ordering, but with th...

Restricting specific records in a table using ACL

Hi, all. I'm just learning how to manage a ServiceNow instance, and I need help writing an ACL. I've created an application on a personal developer instance, and within that app, I've created and populated a few tables. The app is basically just flas...

ACL Config 1.png Deck ListView 1.png Deck RecordView 1.png
bfnessar by Kilo Contributor
  • 7248 Views
  • 4 replies
  • 5 helpfuls

Resolved! Comments and work notes Toggle

Hi,I have been looking everywhere but cannot find any UI Macro, UI Policy or Client Script that is responsible for the behavior of comments and work notes fields on the Incident form.I want to disable the toggle that merges the two fields together. I...

Work Notes Only.png Work Notes and Comments.png
Jack9 by Giga Contributor
  • 4729 Views
  • 3 replies
  • 6 helpfuls

Create a list of task types

Hi guys, I'm working on something where I need to be able to have a list field with the available task types, so I can choose if a ticket can be assigned to a group based on the task type.I know that when on task we can create a filter based on the t...

Resolved! Issue with making "glide.ui.escape_text " property false

Hi,We have some html tags inside Help Text for Service catalog, to avoid this problem we got workaround to update "glide.ui.escape_text" properties to false.But once we update this property to false and if we try to open any record from servicenow we...

pkumbhar by Tera Contributor
  • 4453 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display hyperlink on catalog form using client script

In the below script when condition is "No" I want to display a hyperlink on the catalog form so user can click on that link.function onChange() {     if (g_form.getValue('variables.owner') == 'Yes')   {           //g_form.setDisplay('variables.messa...

mounika58 by Mega Expert
  • 6477 Views
  • 9 replies
  • 2 helpfuls