Set task.assigned_to

[Troy S_]

I have a workflow on the sc_req_item table.   I would like a task to be assigned to the person who opened the ticket.   Here is my scenario

1. Have several catalog tasks Task A, Task B, Task C
   1. Task A is completed goes to Task B
   2. Task B is completed--Task C is then created automatically when Task B is completed, It shows the opened by of Task C to be the person who closed Task B
2. I would like to automatically assign the ticket to the person who created the ticket
3. This is What I have tried
   • task.assigned_to = current.opened_by;
     • However that set the value to the person who made the original request (Loren Smith) and not the individual (Kirk Smith) who closed the previous step.

• When I look at the Activity for the Task it states the following:

  • 03/04/2014 10:19 AM   Kirk Smith - Changed:   Assigned to, Impact, Opened by, Priority

  • Assigned to: Loren Smith

  • Impact: 3 - Low

  • Opened by: Kirk Smith

  • Priority: 4 - Low

• So how do I get to read the correct Opened by:   so it Assigns the ticket to Kirk Smith.

• I have also tried:

  • task.assigned_to = sc_task.opened_by;

  • task.assigned_to = task.opened_by;

  • Both of these commands do populate the Assigned To field.

[eican · Accepted solution]

Try:

task.assigned_to = gs.getUserID();

[Troy S_]

That seemed to work thank you.

[randrews]

that should work for you since the tasks are sequential... but what to do when they are NOT sequential... say you want task 3 assigned to whoever completed task 1?

Glad you asked... hehehe

creae a field on task called task_id that contains the original short description of the task <this is a good idea no matter what>

then you can modify the following script to assign the task to someone that closed any other task in the workflow based on the task_id <we use it to set the assignment group>....

assigntask();

function assigntask()

{

var taskid= "Configure workstation";

var task1 = new GlideRecord("sc_task");

task1.addQuery("parent", current.sys_id);

task1.addQuery("u_task_id","CONTAINS",taskid);

task1.query();

if (task1.next()) {

task.assignment_group = task1.assignment_group;