Dear Team, (function executeRule(current, previous /*null when async*/ ) { // # Assignment 3: Problem have incidents // > if problem is updated with worknotes - update the same to all the incident. // > if problem is closed - resolved or clo...
I need to perform a clone ensuring that certain tables are preserved in Dev and QA.During the clone process, the data in these tables must remain intact in Dev and QA, without being overwritten by Production data.
Hello, I've created and added a record producer in the Business portal. Besides other variables, I've created "contracts", which has the following reference qualifier: javascript: 'account=' + current.variables.account;When I test it in the por...
Deactivate the standard change template once it exceeds four failures . While this can be achieved using a Business Rule or Flow Designer to retire the template, is there an out-of-the-box (OOTB) capability available to automatically inactive the tem...
Hi Community,I am a fresher working in ServiceNow DEV. I created a catalog item named Laptop Request and an Update Set named Laptop_request_Dev_1, which is currently in progress.While observing an existing catalog item (Mobile Request, inactive, crea...
Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...
Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...
Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...
Hi Team, How to create multiple check boxes under one question Question or labelList any Network Folders access requiredbelow are my check boxesAccountsCorpCust_SrvEngineeringHRITother. If I Select Accounts Check Box then, I need to show options Read...
Hi,I need help with implementing a Risk Assessment on Demand form when the Demand state moves to Screening.Currently, we have similar functionality available in the Change form, where the Risk Assessment is available under related links with a set of...
Hi, please help:) IssueNot able to implement a standard change where the processflow ribbon on top does not show. The fields in the standard change ithat I have created s not showing. The form for normal change is showing, so it looks like it's not a...
Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...
Hello,I am currently working on automating the Change module. However, I am encountering an issue where the change record remains in the New state and cannot proceed to the next stage because the risk assessment must be completed first.I am unable to...
What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...
I forgot to change my update set and I made changes under a different update set that already included changes from another enhancement I was working on. Is it possible to move those changes to the correct update set?
