Hii all, We have configured an email notification on the sysapproval_approver table to notify a group of users when an approval is requested. A CC recipient is also included in this notification.When the notification is triggered, each member of the ...
either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?
In the development environment, the "Create Article" button is available, but in the production environment only administrative users can see it.I've already validated the "Can Contribute" field in the bases, and there are users with permission who ...
I have a requirement where i need to create a CSAT and DSAT report where above 3 - 5 is considered as good and below 3 - 1 considered as bad on a scale of "1-5". so, the metric is "overall how satisfied are you with resolution provided by the agent i...
Hello All,we use @ mention functionality for our Work notes to mention users by which it send the emails to the mentioned users which is working fine for some tables but it is not working for other tables like RITM , sc_taskcan anyone assist how we ...
Hello Team,I have one outbound integration setup with one third-party tool.Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the nu...
Hi , I have created a template in the Next Related Child Template field in the sys_template table for the parent record. However, when I create a Change Request and apply the parent template, the template configured in the Next Related Child Templat...
In platform analytics, I would like to create a dashboard or report for the problem records that have gone to Fix in progress state in the last 7 days. Meaning, a report for last 7 days changes in the Problem State. I am not able to create a report ...
I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...
Hi All,How can I give public read access to a report ? If I share the report to everyone ,will everyone get write and delete access as well or I need to do something else ? Thank you
Hi everyone,I am looking for the Delta exam for my Certified Implementation Specialist – Service Provider (CIS-SP) certification.I’ve checked my Now Learning account, but the Delta exam isn't appearing in my "Needs Attention" or "Certifications" tab....
For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...
I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why. It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step? If I submit a record from the portal i...
I would like to understand the value companies are receiving from outage records. I understand from the SN literature the outage records are intended to be simplistic and are mainly data points, I would like to understand how teams are receive value...
List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...