Tickets will be assigned to agents based on their shift schedules and assignment groups when agent make status available on service operation workspace.I created two shifts with different dates and timings and added members from the same assignment g...
Users are receiving the following error while they are trying to update their platform notification preferences.I need help to figure out a permanant solution as it's a platform issue affecting many users.
Hi Team, Main schedule is 8-18 schedule, under that we have schedule entry, there we have given time as 8-18, repet until 2055. till now sla's are working as expected. In child schedules I have added holiday calendar under that I have schedule entrie...
Hi all Does anyone have a high level understanding of the new Guarded Scripts Sandbox runtime and the impact? Will this stop scripts working or will it simply alert admins of the issue? Thanks in advance.
Hi Team, I have implemented a solution where I configured a Scheduled Job, created a custom Event, and set up a corresponding Email Notification. The scheduled job is running successfully and triggering the event using gs.eventQueue(). I have verifie...
Hi everyone,I'm working on a Now Mobile application where users can create an Incident using an Input Form Screen and i have added Scripted Action for attachment.SetupInput Form ScreenScreen: Create IncidentAdded an input field:Name: attachmentType: ...
Hi All, I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been ...
I am trying to edit fields on the change task related list on SOW workspace. But i was getting error like "Inline Editing is disabled for this list." but those fields are editable on classic related list. How to make inline editing for change task r...
I need to add an error message so that it displays on a RITM ticket when accessing it from the employee center. When I use g_form.addErrorMessage() in a Catalog Client Script it works and displays the red error popup message in the native UI, but it ...
Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...
Hi Team,I have a requirement from the client in Workplace Central under Space Planning > Floor Map. Requirement: As a Workplace Planner, the user should be able to select or hover over multiple rooms on the floor plan view and see the total combined ...
Hi Team I have implemented Risk assessment for change request Module. in that I added 4 question and each questions having 4 answer the weightage of each answer is 1 to 4. after selecting all 4 questions value risk is getting populated which is depe...
Hi,When I'm trying to open Incident/change in Global search but the incident is opening in SOW page in zurich version. Unable to see the Global in that search engine, for reference find the below screenshot. How to fix this issue.
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...