I have one Multi Row Variable set, if user submits a request item then approval is triggered, when respective user opens the approval record to approve or reject, before preforming approval action there is one UI Action named eg: "iSeries Approval", ...
Hi All, I was wondering if there's a way to create a button that expands and collapses all accordions in the recent build on SNOW?the team and i have been creating collapsible for a good while now and i've managed to figure out how to create the butt...
I have a requirement to convert a list of records from a table into an Excel/CSV file and send it as an attachment through an email notification in ServiceNow. I am looking for the best practice approach for handling the attachment and notification p...
Our assets team needs the ability to report on items that will become eligible for refresh in advance in the following ways.Items that will become eligible for refresh in a specific monthExample: Feb. 2025, March 2025 etc.Items that will become eligi...
Hi Community,I understand that the "use_count" field represents the number of times a Knowledge Article has been attached to a task.I attached a KB article to a Problem record, and the Attach Knowledge section correctly shows ( 1). However, this coun...
I need to understand how to start ITSM
Hello Everyone, I have a requirement to dynamically translate knowledge articles in the Employee Center Portal.I noticed that ServiceNow allows us to translate a KB article, but it creates a new translated version of the article. Instead of generatin...
in RP, i wanted mrvs, so i created, but in mrvs i dont see options to add variables, and in RP also its not showing
Hello All, Can playbooks be used for 'New-hire' /'Termination' workflow? As of now, we have an order guide for NewHire workflow but as the data needs to flow from the HR systems, would a 'Playbook' would be better option? Anyone had already implement...
Does anyone have any idea how to remove this overview tab when creating a new problem in SOW
Hi everyone,We are facing an issue where the Suggested Step Generation skill is not visible for non-admin user in the Service Operations Workspace (SOW), despite having the Now Assist configuration active. The user we are using has the following role...
Hi Team, How to show help text based on user company. I have a company called "Jordons" for this company I want to show help text. for remaining companies I don't want to show help text. For this I have client script written, On Change script i...
Would like to add additional approvers in the SR and CR workflow in the ServiceNow but without any license cost implications, please suggest the best alternatives.
We have a catalog item which has a variable that then writes to an encrypted field on the sc_task table using a BR. This encrypted field is of type 'Encrypted Text' with Attributes: edge_encryption_enabled=true,no_audit=true,no_sort=true. BR:(functio...
Hi All, We have a requirement to restrict access for a particular group to preapproved standard change templates in change models. I have tried 'Available for' related list approach but it's not working as expected. Can you please suggest feasibility...