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Resolved! Sequential approval workflow for Normal Change during the Assess stage

I am looking for recommendations for implementing a sequential approval process for Normal change requests during the Assess stage.   The goal is to eliminate a manual approval step for obtaining a second business approval before submitting the chang...

Idesha by Tera Contributor
  • 643 Views
  • 1 replies
  • 1 helpfuls

AD integration using spoke User Creation

Hello All, We are doing AD integration using spoke and we have to achieve below functionality  : New User should be created with first intial, last namee.g. for Jia Singhjsinghif this fails because username already exists, we should try first two let...

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C_S3 by Tera Contributor
  • 875 Views
  • 5 replies
  • 0 helpfuls

How is the OOB Problem Fixes Closed notification is working?

I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to valida...

Ashwin25 by Kilo Contributor
  • 1847 Views
  • 4 replies
  • 0 helpfuls

Copy of attachment from variable to record

Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...

Tanya10 by Tera Contributor
  • 587 Views
  • 3 replies
  • 0 helpfuls

Retaining attachment files for order guide/catalog item

Hello experts! We have an order guide in our instance that is rather large, and on that order guide we have two template files that are used to make larger requests within the guide. Each of the requested items on the order guide have a link within a...

HMcNulty by Tera Contributor
  • 510 Views
  • 2 replies
  • 0 helpfuls

Display Error message for sensitive groups

Hi Community,We have a requirement to prevent users with "admin" or "user_admin" roles from manually provisioning certain sensitive groups.  only "security_admin" role users should able to the groups.For example below are the 2 groupsGroup AGroup B E...

VALLUB by Tera Contributor
  • 266 Views
  • 1 replies
  • 0 helpfuls