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View a widget record from a portal page

Hello Community, Do you happened to know what is a shortcut for "View a widget record from a portal page" on iMacs? Tried already couple of combinations but nothing seems to be working Doc. says: ProcedureNavigate to a portal page.On the page, open ...

Resolved! Reference qualifier conditons - show only records in capital letters

Hi All, We have the following reference qualifier condition in the reference type variable:nameSTARTSWITHCORE It dislays results in both upper and lower case letters. Is there a way to filter the results to show only the ones that start with CORE in ...

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kandulek by Tera Contributor
  • 304 Views
  • 3 replies
  • 2 helpfuls

Empty values are shown as null instead of [Empty] in activity section

Normally when any field is changed to empty value then it will show in activity section as below:Assigned to              [Empty] was Bernard Laboy But in my other instance it is showing up as belowAssigned to              null was Bernard Laboy  ins...

RC19 by Tera Contributor
  • 782 Views
  • 10 replies
  • 3 helpfuls

Configure Global Search to Search for records

I have 3 Configuration Item in my system with name as:1. Test12342. Test123. Test In Yokohama when I try to do a global search in ServiceNow by searching only 'Test' then it shows the CI with 'Test'. But now my requirement is that when I search for '...

Resolved! How to remove the error message in 'Platform analytics' dashboard

Hi. Im using platform analytics dashboards, and i can see for some dashboards iam getting an error message stating 'This is a migrated content block. Behavior may be different than expected.'.Can anyone help me about how to remove this error message ...

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Pavan S by Tera Contributor
  • 733 Views
  • 14 replies
  • 0 helpfuls

Email attachment as a report

Hi Team,I am unable to attach the records of table based on location in the email for the requested user in servicepath.Tried in the flow designer by adding send email action but how to attach the records of a table. please help in this regard. 

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RMandugula by Tera Contributor
  • 274 Views
  • 2 replies
  • 0 helpfuls

What is Interactions

Hi all,I have a question regarding how interactions management works. We are currently using call record for our Service Desk. I want to understand what the significant difference would be. Thanks,Mallika 

Resolved! HI

HI All, i write a code on variable set, it's working catalog form but when i use this form under orderguide should not work on orderguide Means this code should not work on this sc_cat_item_guide table function onChange(control, oldValue, newValue, i...

basha shaik by Tera Contributor
  • 341 Views
  • 3 replies
  • 1 helpfuls

How to adjust/report Business Duration?

While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one d...