Hello,We're looking at implementing the Walk Up Experience within our multi-site healthcare system spread across the Twin Cities metro area. One of the biggest challenges we have is that we are pretty lean with our endpoint staff, as they currently t...
I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as... I'm still unable to auto assign incide...
ServiceNow ITSM : Transforming IT Operations Introduction:ServiceNow ITSM is a cloud-based solution that streamlines IT processes, automates workflows, and enhances efficiency. It aligns IT services with business goals, reducing downtime and improvi...
I want only specific assignment groups will be visible like implementation groups in change tasks when the change tasks are created in change request so in have added this in reference qualifier javascript:"nameLIKEimplementation^EQ^active=tr...
Hi All, Solutions built using Similarity Framework are available in Agent Workspace. How can they be made available in Platform or Native UI? I could not spot a way to activate the same. Thanks, Vinitha
Hello! I want to hide this buton get support from the employee center portal. How to do it please? Thanks!
Hi all, I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from yesterday it stopped working and getting the error 'Secur...
Hello Team,I had a scenario where I needed to create a new button in the Approval-related list. In any workspace, the Approval-related list should display a "New Approval" button. When clicked, it should open a modal where I can enter the details, an...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
Hi all, Please read the entire post We have a basic onboarding order guide which has some items listed for selection like laptop, mouse, laptop bag, etc. For some use cases, the user would like to order more than one item (example: 2 mouses) in a...
Hi,I have to make a setup to measure how long the incident was on hold.so i came up with creating a field with duration type to make it run only when the state of the incident is on hold.I have created the field but did not know how to start it and h...
Hi ,I'm trying to understand how the asmt_nps_result table gets updated. After some investigation, I found that the Survey Core Util script include contains a calculateNPS function, which seems relevant. However, I haven’t been able to trace the exac...
Hi Everyone,When a user navigates to My Requests and open an incident in a portal, only Short Description is visible(ticket page). But I also need to display Description. Is there any easy way to do this without updating Standard Ticket header widge...
Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...
My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?
