Approval
I'm having trouble assigning approvers in the rm_release_scrum table. I have admin access, and no roles have been created. Some people can do it, but others can't. I have all the necessary permissions in sysapproval_approver. Any advice?
Forum Posts
Incident Dashboard - Read Only Access for Non-Admin
Hi Team,I would like to restrict editing of an Incident Dashboard to admin users only. Users with roles such as itil should be able to view the dashboard but not edit, personalize, or modify it.What is the best practice to provide read-only dashboard...
I want to add approvers manually for change requests using Edit button
I want to add approvers manually for change requests using Edit buttonAs a admin when I tested it is working but when same functionality should work for ITIL users but for ITIL user button is visible but upon saving approver is not getting added Plea...
Resolved! Attach a PDF form to a catalog task
Hi,I would like to attach a PDF form to a catalog task.Context: a catalog item has 5 catalog tasks. The requirement is that for the 4th catalog task, the assigned to manager must have access to a pdf form to complete.How can I add this form in Flow d...
Service request support matrix
Hi team, Can someone share me the documentation related to service request support matirx?Here the owner wants to use this feauter so that the dropdown options can be added without and change request. Regards,Suhail
Catalog Items created through inbound email actions
Hi Community, How can we check how many catalog items are created through inbound email action. Can anyone please help on this . @Ankur Bawiskar Regards,Tulasi
Using the Flow Designer PowerShell Step
Hello all, I have stumbled upon the PowerShell Step in Flow Designer. https://www.servicenow.com/docs/r/yokohama/build-workflows/workflow-studio/powershell-step-action-designer.html What I am really struggling with is the connection information....
How can I include the original email body in a notification
Hi All, My Inbound email action creates an incident and the first entry on the incident is a Journal entry called "email received" I have an outbound notification that is triggered by the insert of the incident and the notification goes to the assign...
Normal Change Flow Migration – Prevent On Hold Logic from Affecting Previous Approval Stages
I am currently migrating a Normal Change Workflow to Flow Designer and am facing an issue with handling approvals when the Change is placed On Hold.Current behavior:In the Assess state, Peer Approval is requested.If the Change is moved to On Hold, th...
Editing records in related list, list view is not happening.
Hi All, On location table we have a related list pointing to custom table. We are able to edit the records in list view on the custom table But we are not able to edit the records under related list, list view. There are no acl and client script to ...
is there any way to scan a barcode app in web portal page
I want to scan barcode in portal page is there any way to do this in servicenow
Universal Task Checklist - No checklist item available
Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...
Forwarded emails not updating existing HR cases in ServiceNow
Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank. Adding From: to ...
Resolved! calling a script include in report and result is coming as NULL
Hello Experts,I am trying to call a script inlcude from a report but it is returning the values as NULL, whereas when i tested the script via background script, it is returning results. Kindly help Script include script: When called from background s...
Request - Delivery time
Hi All,I am creating a catalog item from catalog builder and using the flow step based request fulfilment and my ask here is that when delivery date is more than 21 days , record should not be created. I have created a BR on the catalog item and usin...
