Hi all,I’m currently investigating the out-of-the-box (OOTB) lifecycle behavior for Requests (REQ), Requested Items (RITM), and Catalog Tasks (SC_TASK), with a focus on how the following fields change throughout the process:ApprovalStateStageMy obje...
We are new to the platform and have a request to allow the reference of 2 RITMs together. The idea is they have a Request come in to do a build and then they realize they need to have another team accomplish some work so another Request comes in with...
Hello,In the Service Portal, I have a List Collector variable.There is a way to select multiple value at once, especially after applying a filter? It is very annoying to type the text filter for every value to be selected. Example: List Collector que...
Hello,In the Service Portal, I have a List Collector variable.There is a way to select multiple value at once, especially after applying a filter? It is very annoying to type the text filter for every value to be selected. Example: List Collector que...
How to copy attachment from sctask to ritm
I need to report on all assets with a serial number containing 1 or more spaces anywhere in the value. 1) can wildcards be used in report and filter conditions? e.g. * " " *2) how would i represent the space? escape sequence? 3) can REGEX be ...
My requirement is if a User possess a role then only he should see the attatchments ,or else he should not be able to see the Attatchments,means the user should not have rights to view/download the attatchment (in the Managed attatchments)@Ankur Bawi...
Hi Team, We have a scripted REST API to share our sctask and RITM details. We have setup a integration user for this. But integration user is not able to get any records in response. Response code is 200 but records in response is zero. Which roles w...
Hi,I wanted to create a new UI Action Button in the Users Tab (in the related list) in a group form. By default, there is a UI Action button called 'Edit'. How I can make this 'Edit' button to be visible to only Admin and hidden for all.And the new U...
Dear Community, is it possible to control somehow the Visible on Summaries variable on Service Portal? I just need to set up this via the script as I have the requirements that it should show/hide depends of options selected. ( its the variable set...
Hello ServiceNow Family, When working with ServiceNow, one of the most common requirements is to fetch details about the currently logged-in user. Knowing who the user is, their roles, groups, and other attributes helps us deliver the right experie...
Hi everyone,I need to identify all Flow Designer actions (especially task creation or any step where an Assignment Group is defined) that are assigned to a specific group — for example, "Groupe A". My goal is to extract : - The name of each flow that...
Hey all, I want to parse data which is attached to record/incident and get that data into Text format. Does anyone know how can I achieve it?
All P2 incidents created by an System alert and caller is Event management, it trigger notification and should later be automatically downgrade to P5. Business rule conditions on Incident table:Caller: Event ManagementChannel: AlertCreated by: System...
Hi,While creating the ATF i can't see the Resolve button where as it is there earlier please find the UI action configuration: It is working fine earlier but i don't see it now.Thanks
