I need to change the order and rename the items in the Article Template selector for kb_knowledge. In the current version, I can do this by clicking the Edit Interceptor button and rearranging the order and names. However, these changes do not apply ...
I have a requirement: As soon as user attaches file in out of the box attachment, then data in the file should be stored in a variable which is multi line text.
Hello All, We have integrated ADO with ServiceNow DPR and we observed that we can only track Epics & tag them to a release record. The release duration of an EPIC in our process takes months/years. So, we want to tag user stories, bugs and release re...
I have a very simple use case of predicting the category on a change form on the basis of short_description. It was working fine but suddenly I see no category being predicted. Error - - Malformed URL. Any quick help is appreciated.
Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.
Hello everyone! I have seen, that there's a role in the Base system roles, that is call "Nobody" and it has a warning message that sais: "Applying the nobody role may be irreversible if applied to some important system functions." and the description...
Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...
Hi, I have created new change model as same as the normal, and i need to send the approval to assignment group and a custom group, then i have created flow using the ask for approval for change the state access to authorize. For that , they said lik...
Family / UI: YOKOHAMA (Next Experience)Page: User Preferences → NotificationsConstraint: We are not allowed to modify UI Builder in this environment.Business requirementNon-admin users must not see or access the Custom notifications section/tab (incl...
How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?
Please Help me
Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...
Hello All,I want to expose one api with one thirdpart tool but it should also have ouath as authenticaion method.How i should create this?Any idea @Ankur Bawiskar ?
Hi All,I have to create a variable with 8 choices in the type of check boxes. I used container start,split and end but still im not meeting my requirement. After split variable.Option default Label is visible in the top of choice list.I need to remov...
Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...
