setJournalEntry() with username parameter is not working in workspace

[simranS]

Hello,

We are trying to set specific username for comments and worknotes. For that we are using setJournalEntry() function. It is working fine in native view but not in workspace.

Please help.

[Community Alums]

Hi @simranS ,

Please refer the below link.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564 

Regards,

Namrata

[Segin R]

Hey did you find a solution for this?, I am also facing same issue.