Setting Out of Office to prevent assignment of tasks

[Khuli]

We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period.

Does anyone know if/where this can be done? (apparently we are on Vancouver)

[Maik Skoddow]

Surprisingly, there is no option like that available OOTB. 

The only workaround is setting "active=false" on the respective sys_user record (the "Profile" of a user). The downside: The user is not able to log in anymore. After returning, the system admin has to reactivate the user with setting active=true.

[Community Alums · Accepted solution]

Hi @Khuli,
As Maik said we don't have any OOTB solution for the above requirement. making user inactive is only the way.

Making user active and inactive is not a good practice as it will have implications as users might face issue in login /access.

Rather you can create a custom solution to have this feature.

Note - If you need to have a way to others work/notified on the task in your absence then ServiceNow has a feature of Delegate- Read this post for the same:

 https://www.servicenow.com/community/itsm-articles/delegates-in-servicenow/ta-p/2600517#:~:text=Dele....

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Khuli]

Thanks Sanjay

While I accepted it as the only solution available, it's still a poor option, and I'm appalled that there isn't a proper method.  Unfortunately the Delegate option isn't available - presumably disabled by the Admins).

Regards,

Khuli