Setting priority to high

[Mujahid7709]

How to  set priority high when , impact and urgency changes to high using client script.

[Claude DAmico]

This should be done automatically per the configuration on the Priority Data Lookups table. Impact and Urgency combined sets Priority. System Policy -> Rules -> Priority Lookup Rules

If you need something for a table other than Problem and Incident, you may need to configure a new Data Lookup Definition. System Policy -> Rules -> Data Lookup Definitions

[Sandeep Rajput · Accepted solution]

@Mujahid7709 If you do not wish to use the Priority Lookup rules then you can choose to create a UI Policy and add conditions Impact and urgency high. In the UI Policy script you can set the value of priority field to high.

[Mark Roethof]

Hi there,

Is your question regarding a table where perhaps Data Lookup also is applied? Or is this for a table where that is not in place? Have you considered using Data Lookup also?

If not going for Data Lookup, Client Script might work. Can you share what you tried already? And where you are stuck or having issues with?

[Harish Bainsla]

https://youtu.be/dfKD-qlYqi4?si=NrlKoqrT1WxRHQGf