Hi
I need to setup an On Call schedule to a Group in Servicenow using the Service Operations Workspace
I need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?
As per what I tried, the only way to make it happen is by editing the field "Rotation Start Time" on the cmn_rota_roster record - But this manual edition only happens thru the UI16 LIST view - not even in the form, which makes it hard for the users...
How can I achieve the same just using Service Operations Workspace?
This is how a schedule CORRECTLY configured to my requirements looks like (Configured using the workaround I mentioned)
