Short Description read-only in Change Task values of a Change Task Template

[stevejarman]

Does anyone know why the Short Description field within the "Change Task values" multi-value object is read-only on a Change Task Template?

This question was asked previously here, but a solution was never provided:

https://www.servicenow.com/community/developer-forum/how-to-make-short-description-editable-quot-cha...

NOTE: this is on the Template (std_change_proposal_task), not on the Change Task itself - i.e. not related to the property within the "Standard Change Properties" page, though in my case that's blank anyway.

[Saurav11]

Hello,

There is a client script called "Set template value read only" on std_change_proposal_task table which makes the field readonly.

If you disable that client script you can see that it will no longer be readonly.

Please mark my answer as correct based on Impact.

[stevejarman]

Yeah - I've played around with that Client Script too. If I disable it, it actually removes the Short Description field altogether - i.e. the user is no longer able to select it on the Template at all - like it's not even a valid field.

[Saurav11]

Hello,

I see it is a new record. For a new record on Tokyo as well the short description is not readonly

Maybe there is some configuration on your instance which is causing the issue.

[Sebas Di Loreto]

Hi @stevejarman 

This is not happening on a San Diego P1 out of the box instance (image below).

I would check in your instance if there is a dictionary overrides for the short_description field on the change_task table.

Go to this link: /sys_dictionary.do?sys_id=92a57ea745110110a86630cf9552f34b \

And scroll down to the dictionary overrides section.

Check if there is one entry for the change_task table and specifically check if there is a checkmark on the "override read only" and "read only" fields.