Should Problem Managers be able to add Change Records to a Problem Record ?

[michelle kirk]

Hi 

Can you advise whether the OOB function of Problem Management should allow the Problem Manager to add Change Records (regardless of status) to a Problem Record.

Or does it require a specific role to be able to do this ?

[Harsh_Deep · Accepted solution]

Hello @michelle kirk 

Yes he can able to add.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harsh_Deep · Accepted solution]

Hello @michelle kirk 

Yes he can able to add.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pooja Limbani · Accepted solution]

The Problem Manager(having role problem_manager or itil) role in ServiceNow has out-of-the-box permissions to link Change Records  to Problem Records via the related list. If a user doesn’t have access to the change_request table, they won’t be able to view, link, or interact with Change Records—even if they have the problem_manager role.
Help future readers out—mark the answer and close the thread if it helped you! 😊