I have created a Walk-up location queue for Hongkong and its appointment configuration(9AM to 4PM). Appointment time slots and booking looks good when the timezone of the user is Hongkong.
When a user with London time zone tries to book an appointment for Hongkong location, the appointment time slots shows as per the appointment configuration
but when the appointment is booked, the start and end time of the appointment is based on the user timezone i.e. London timezone (User has booked the appointment 11AM to 12PM London timezone)
So when the walk-up technician sees the record, the time is converted to technicians timezone but it is out of the appointment slots.
How is the timezone handled in appointment booking? How can a user from different timezone / location can book an appointment for different location?
Thanks in advance.
Hi, I was facing the same issue and found this: https://docs.servicenow.com/bundle/orlando-field-service-management/page/product/field-service-management/reference/appt-booking-select-appt-window.html
Specifically:
The time zone used for appointment is displayed in the lower corner of the window.
- If the selected location for the service has an associated time zone, that time zone is used.
- If the location does not have an associated time zone and the current user does, the user's time zone is used.
- If neither the location nor the current user have an associated time zone, the system time zone is used.
So if you still have this issue, you should navigate to the cmn_location table and see what location you are referencing and add the timezone there.
For example, on my cmn_location table:
And is referenced here: on the Walk Up Locations queue.
Hope that helps
