Show Catalog Item to all Users on Order Guide with an User Criteria

[iDNS]

Hi,

We have a Catalog Item availabe for ITIL Users only via User Criteria which works great. We are now building a Order Guide & the ask is to make this Catalog Item visible on Order Guide to all users & when it's stand alone tie it to the User Criteria. 

Is the feasible & does anyone have any insights that may help. Thanks in advance 

[SANDEEP DUTTA]

Hi @iDNS ,

Unfortunately NO, As you are restricting the access to the catalog item using user criteria to ITIL role, it cannot be used by all users part of order guide.

You need to make the catalog item available for all or select NO user criteria., then you can use it as part of your Order guide.