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Show Incident "Resolution notes" in activity tab in standard ticket Configuration

1234567789hrebn
Tera Expert

Hello All ,

 

How can we include incident Resolution Notes under activity tab in standard ticket portal configuration 

1234567789hrebn_1-1679578276933.png

 

2 REPLIES 2

priyasunku
Mega Sage

@1234567789hrebn  please check below link

 

https://www.servicenow.com/community/developer-forum/how-to-view-the-resolution-notes-in-service-por...

 

 

If my answer solved your issue, please mark my answer as Correct & 👍Helpful

devservicenow k
Tera Contributor

@1234567789hrebn  Create a BR on Incident table With Before Update

2403d.jpg

so your Resolution Notes will be seen in the Activity section