I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
I hope I am not missing another topic that has already touched base on this but if I did I apologize. We are getting ready to start working on some inbound actions and here are some scenarios:Email will be sent to a specific address > hits exchange a...
does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.
I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...
Hi there,We would like to duplicate the Incident Module and put it into a new table so that we can give it out to some of our customers to use. (Including it's business rules, client scripts and so forth)We currently have a business split on our curr...
I am creating a new catalog task where the assignment group will be Database Administration and the "assigned to" should be the group manager of the assignment group. Is there a way dynamically make the group manager the assigned IT Rep for the task?...
I am working on setting up a workflow for Change. I have created a Change Control Group approval. If the Change Control Group approves then there is a CAB approval if the Change Control Group does not approve then the change is rerouted back to the R...
So, one of our managers wants to run a report on all Request Items that contain a particular value in one of the variables. I can only think of how to run reports using the form values, but not variable values.Is there a way to do this?
We were using the old SLA measurement and have now moved (more by luck than judgment I believe) to the new SLA measurement but something appears to be amiss when adding 'Schedule Entries' for our SLAs. I added a schedule entry to our weekday SLA to p...
So I have an interesting dilemma... basically, our company needs a solution to be able to track all of our locations. It will need the following information:Company NameLocation (address, phone, etc)Sub locations (different locations of the same comp...
There's a 2 year old question on here that is similar but I'm hoping it's gotten easier since then. I have a variable, 'Type_of_request', with values of New, Change & Remove. I need to assign based on these values. What's the best (easiest) way to do...
Anyone know why an Assignment rule would not run against a Catalog Task created by a workflow????I have a catalog item that allows the requesting of voice and phone changes. It is a fairly simple workflow and it creates a catalog task that has no ass...
I had inadvertently created a forum post a few weeks back: Business Process Model Notation (BPMN) XML Workflow Imports/Export with respects to BPMN support in Service-Now in the wrong area of these forums. When working with a mature enterprise, most ...
Is there a way to use either a select box or multiple choice field and make more than one selection?Nisi
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