I'm trying to find a way to make SLA targets more visible to the technicians without resorting to email notifications (as they receive far too many of these already). Ideally I'd like to be able to display the status (percentage complete) for the r...
Hello, I have a Business Rule on the CMDB CI Computer table that will create a new asset tag "BEFORE" "INSERT".I noticed that the auto-number counter is SKIPPING values. It starts at 30,000 and creates the new asset tag but it only creates even-numbe...
From a report, a gauge can be created using the "Make Gauge" button. Once this is done, the "Make Gauge" button disappears. I have some questions about the philosophy of the relationship between Reports and Gauges. Does a gauge get updated when ...
I have two update sets in my DEV system (Let's call them "Update A" and "Update B"). They were created by two different developers but are part of the same release. I decided that I would try to migrate "Update A" first and then "Update B". Whe...
Hi all -Is there a way to do a search for a short list of change requests that don't follow a sequence?What I am trying to do is take a list of change requests that I have captured from a long report, sorted out the ones I do not need to monitor, and...
One issue we are running into with the on-call calendar is that when a user is deactivated they are still active in the on-call calender rotation. HI indicated this is a bug that they will work out sometime in the future but don't know when. My idea ...
[currently on Fuji Patch 10]My company is looking to start using Inventory Management, and I'm having an issue with the default Stock Rule functionality. According to the Wiki, I should be able to apply a stock rule with the "Vendor" Restocking Optio...
Hi,I'm using REST API and not able to access some tables like incident_slaI have ACL rules.rest_service,web_service_adminRequest URL: https://abc.service-now.com/api/now/table/incident_sla?sysparm_limit=20<response><error><message>User Not Authorized...
Often users will reply to ticket related email threads. If the users have attachments, pictures, etc embedded in their signatures these are replicated with each email reply causing unnecessary clutter and additional size. Is there a way identify ...
I am trying to have our ServiceNow instance look at the Service Account OU of our LDAP server. What is the table I should reference for this?
Came across a notification where it has a check box saying- "send to event creator". Can anyone help to find out a place in servicenow where it clarifies it.
How is use isMemberOf for multiple group
Hi there,is it possible to obtain all attributes by CI classes from ServiceNow out-of-the-box? If so, please advise of the process. I'd like to extract a spread sheet with a column for class and one for attributes.Cheers,Dean.
I have a Transform Map that uses change_request as its target table. When the action on an import row is to "insert", I'd like to fill in the Requested by field.But if the action is "update" (revising an existing Change Request), I'd like to skip up...
I used the ODBC connector to create a report of Incidents for March. We're doing some review of high priority Incidents, and have discovered 6 incidents that show up in the report that are no longer in the Incidents table, so it appears someone has d...
