Gliderecord in reports
Hi, am new to servicenow, am working on reports module. I need to know where I can write a gliderecord query to fetch the data..? Revert to this query is much appreciated. Thanks in advance
Forum Posts
Roles not getting added
We are facing issue in adding roles to users. Once "edit" button is clicked and role is added it takes me to the previous page giving the messages that the role got added , but once i am checking the users profile its not coming in the role tab.I hav...
Best Practice & General Consensus for Ad-hoc Requests
We are new to SN and we seem to be getting mixed advice on the where to, and how to record ad-hoc requests in SN.The 2 options we have at the minute are;-Create a custom table for ad-hoc requests-Record in incident table and set categories as request...
How do you determine view from UI action?
I have a UI action button that loads a dialogue window when closing a particular type of task. It's basically loading a specialized view of it's own form in the new window. With that, it's loading my UI button on the new popup window.I'm trying to ge...
SLA Warning notification is triggering before 50%
Hi,We have configured the SLAs using default workflow. System is sending warning notification before 50%. Is anyone facing the same issue.Notifications are triggering for 30, 35, 37, 45...percentage.Thanks,Vijay kumar .S
Report Fonts
Hi All.Very very very basic question here . Is there a way to change the default font on all reports? At the minute, some of my text is falling off the edge of bar charts etc. I know I can change the font for the whole of Service Now UI in CSS proper...
OKTA and multifactor authentication
We currently use OKTA for SSO but I was wondering if anyone has used multifactor authentication with it and ServiceNow? We are exploring it for our elevated system admin access. Also, do you know if there are additional servicenow logging options...
I want to create MTTR and MTBF reports
I want to create MTTR and MTBF reports, please help me with the conditions?
Resolved! How to create report showing SLA breached by assigned to (incident)
Hello,I am trying to make a report that shows Breached SLAs by Assignee. I am using the guide on the wiki but when I go to make the report I am not seeing the grouped by: assigned to. I have showed related fields checked but do not see the assigned t...
Best practices for handling requests/incidents/service catalog?
Need advice with handling requests/incidents/service catalog...Traditionally, our users would email, call, or visit us in person for any requests/questions they have. We have implemented ServiceNow so that users are encouraged to submit a ticket vi...
Resolved! Assigned to value removed from Asset but not Config
Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like...
Resolved! Retire CIs not discovered within the previous 30 days
How would I write a business rule to set status(hardware_status) to "retired" for CIs not discovered within the previous 30 days?Thanks
Resolved! How to disable Dashboards and Forms in Configuration item in Helsinki
Guys,Is it possible to disable the Dashboards and Forms in CI in Helsinki? PFB image for more details.(Seems like it's not an UI action)Please suggest.Thanks,Fathah
Resolved! reports on WaterMark table
Hi All,A quick question.Is it possible to create reports on sys_watermarks(Email watermarks) table. If so how can it be achieved??Thanks in advance.
Change layout of record producer - columns?
Is it possible to have fields display in two columns on a record producer - rather than in one. For example, I have created a record producer to create an incident...there are two text fields I'd like to be in a wider column - Description and Short D...
