Show Teams status on incident/Ritm caller field

RC19
Tera Expert

Based on user's status on Microsoft teams, We need to show a flag on incident caller field if user status is available/in a call/out of office etc.

is this possible ? if so, how ? and is it a recommended practise ?

2 REPLIES 2

glideFather
Tera Patron

ahoy @RC19,

 

do you have the MS Teams spoke installed?

hi @glideFather can I please know how to check it in my instance