Hi Team,
I've added some KB Articles to my favorites in the service portal. But when I am trying to open those KB Articles from "My favorites". But the records are showing from another KB article and its incorrect.
This issue is affecting for all KB articles and the incorrect record is from a specific KB article only.
When we select any KB article from the service portal, we can be able to see the sys id of that specific article in the URL:
/sp?id=kb_article_view&sys_kb_id=c595e39bdb9585902f7c9506f39619dc
But when we select the specific KB article from "My favorites" the URL is showing like:
/sp?id=kb_article&sysparm_article=KB0032825
So, if anyone knows the solution or fix for this issue, please reply.
Regards,
Abhishek
